FAQs

FAQs

Are your product safe to be used ? 

  • Your safety is our number one concern. Our products are manufacture only with premium quality and BPOM tested. They are cruelty free, gluten free and vegan ! 

How to order F.R.N.D Cosmetics products ?

  • Official Website frndcosmetics.com (Open for 24 hours)
  • Official Line Account - goo.gl/YRTRvv / @per2612x 
  • Other E-commerce channel (Blibli.com, Beautylink, Tokopedia, Shopee)

When is the Operation Hour of F.R.N.D Cosmetics ? 

  • Monday - Friday: 10:00 - 20:00 WIB
  • Saturday, Sunday and Public Holiday: Off 

How about F.R.N.D Cosmetics' Payment Method ? 

  • Official Website and Official Line: Bank Transfer via Bank BCA (Payment Confirmation Needed) 
  • Other payment methods are available through the e-commerce channel
How to do Payment Confirmation ? 
  • Via Official Website, you will have to tab into "Payment Confirmation" and complete the details 
  • Via Office Line Account, please kindly share your Transfer Slip directly 
How is F.R.N.D Cosmetics Shipping System ? 
  • We will ship your order D + 1 after your payment confirmation. 
  • Max. Payment confirmation at 15:00 everyday, goods will be shipped D+1 
  • After 15:00 will be shipped D+2 
What will be the Delivery Service / Courier ? 
  • JNE 
  • TIKI (Exclusively for Tokopedia.com) 
What is your return policy ? 
  • We packed our lipstick with special attention!
  • Thus, we only accept return, if we send the wrong products. It may only be exchage within 3 days of delivery. Please contact our customer support for this matter. 
I am a Beauty Addict, can I get the special package?
  • Sure! Please contact our customer support via email at frnd.cosmetics@gmail.com.